Software Solutions by Lucid Dream Software, Inc || Feature request

www.trapping.org

www.ontimeproof.com

" Clearly a better solution."

Lucid Case Study Questionnaire

We greatly appreciate your willingness to participate in our research.
Based on your answers to the following questions we would like to write an article for your approval. In the article we will start with a description of your company and a promotion of your business. Next we would like to identify the challenges you faced that prompted your purchase of Lucid software that you considered, and why you selected Lucid. Lastly we'd like to close the article by identifying how Lucid has helped you achieve your need.

We will then use this article to help plan our internal development projects and to promote both companies.

Please feel free to either answer these questions for our help in writing the article, or to use these questions as a guide for your own written article - entirely in your words.

I'd like to thank you in advance for your support!

*Your name
*Company
*E-Mail

1. First some background info to identify and characterize your company and location:
	Could you provide some interesting background history about your company?
Answer:

	Where is your company located and what is your area best know for?
Answer:

	What does your company specialize in?
Answer:

	What is the size of your company?
Answer:

	What recent event or delivery or activity would you share that might help characterize your company or market?
Answer:
Thank you for providing us with the brief info about your company and its history. Continuing our interview we would like to kindly ask you about the reasons for purchasing I-Trap.
2. Identify the problem or need that prompted your purchase from Lucid:
	Which Lucid product did you purchase?
	I-Trap
	I-Tone
	Tiff-Pager
	OnTimeProof
	TIFF/ITflow
	PDFxMaker
	Other

	What problem or need prompted your interest?
Answer:

	What costs or barriers do you associate with these problems?
Answer:

	What other solution in addition to Lucid's did you consider?
Answer:

	Why did you select Lucid's product?
Answer:

	Did you receive any recommendations about Lucid or our product prior to purchase? Please describe.

3. Identify integration issues:
	What solution, if any, did you use before this one?
Answer:

	What integration issues did you experience?
Answer:

	Was installation done by yourself or by a dealer?
Answer:

	How has Lucid's product improved your quality or competitive position?
Answer:

	How has Lucid's product lowered your costs?
Answer:

	What additional problem or need do you currently have that you would like Lucid's help in solving?
Answer:
Our interview is drawing to a close and the last series of questions is devoted to your experience and satisfaction with using our product:

4. Identify install, support, and training issues:
	What issues or conveniences did you encounter during the installation?
Answer:

	What support or training issues or conveniences did you encounter?
Answer:

	What suggestions would you have of ways we might improve our support?
Answer:

5. Identify the satisfaction level:
	How long have you used our product?
Answer:

	How has our product impacted your business either positive or negatively?
Answer:

	Please include a case in point that might best describe an example of your usage of our product?
Answer:

	How would you determine your return on your investment?
Answer:

	Would you recommend Lucid to other companies similar to yours?
Answer:

	What new feature or capability would you like to see added to our product?
Answer:

Thank you very much for your answers, we'll keep you posted about the results of the research.

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